RemotePC Enterprise is an ideal choice for larger businesses that want secure cloud-hosted remote support that's easy to deploy, manage and use. Help desk tools are included for queuing user requests, the Meeting feature offers instant and scheduled videoconferencing sessions with multiple participants, and IDrive has integrated its cloud backup service into the portal and Viewer app. Other valuable support features include the free Vision add-on, which provides live video and audio streaming from mobile devices, although this is currently unavailable as IDrive is redesigning it to improve performance. Other technicians can also be invited to share a session. The slower Classic interface supports Windows, macOS and Linux hosts, and provides a full set of support tools. The Viewer app offers technicians a Performance Viewer option that connects to Windows hosts at up to 60fps and presents a similar interface to Viewer Lite, with support for multiple monitors. The standard RemotePC client app adds tools for drag and drop file transfer, screen blanking, remote reboot, session recording and audio redirection. RemotePC provides a choice of technician interfaces, with the basic Viewer Lite browser app accessed by one click from the portal for remote control, chat, file browsing, snapshots and whiteboard services. Once the app has loaded, the device shows as available in the technician's portal and Viewer app, with the Enterprise version allowing you to optionally protect remote access further with a key code. When the user clicks on the download link, a temporary app is loaded and the unique nine-digit session code it generates is then shared with the technician.Īlways-on access requires the RemotePC host app installed on each endpoint, and for Group Policy, IDrive provides clear instructions on achieving this. This message can be customised prior to sending. On-demand attended sessions are started by emailing an invitation to users from the portal or Viewer app. When an attempt to log in from a browser or the Viewer app for the first time is detected, the account owner receives an email asking them to confirm and add it to their trusted device list. The trusted devices option handles access to technician accounts.

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